FAQs for products and delivery
Ordering dressings and other products
How do I obtain products I need for treatment that are not on the Approved List?
The Approved List was developed in consultation with EB experts and is based on international best practice. It will meet most needs for dressings. Your healthcare professional will be able to advise which dressings on the Approved List are the most suitable for your situation. You can also buy a broad range of specialist healthcare products from Independence Australia and have them delivered to your door at your own cost. Click here to see the full range, or phone 1300 290 400 to discuss your needs.
What should I do if I run out of dressings before my next monthly delivery?
If you reduced your monthly order and subsequently find you have underestimated your needs, Independence Australia can supply you with one additional delivery of dressings per month. The combined total of both orders must not be more than your Standard Order quantities. If you have already received a monthly order of dressings equivalent to your Standard Order, you can purchase additional dressings. Simply contact your Treating Healthcare Professional or call Independence Australia’s EB Co-Ordinator on 1300 290 400. If you regularly find you do not have sufficient dressings to last a month, please arrange to see your Treating Healthcare Professional as soon as possible and submit a completed Section 3 of the Application Form to Independence Australia for approval.
Do I need to do anything if I go into hospital?
What is my Standard Order?
How do I know if a dressing or wound care product will suit me?
What should I do if I have dressings left over from previous months?